Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from eminence-digital.com (the “Site”).

Information We Collect:

Information You Provide

When you make a purchase, we collect information necessary to process your order, including:
- Name and contact information
- Billing and shipping addresses
- Payment information (processed securely through our payment processor)
- Email address
- Order history and preferences

Automatically Collected Information

As you navigate the Site, we automatically collect:
- Device information (browser type, operating system)
- IP address
- Pages viewed
- Time and date of Site visits

This information is collected through essential cookies and similar technologies required for basic Site functionality and secure checkout processes.

How We Use Your Information

We use your information to:
- Process and fulfill your orders
- Communicate about your purchases
- Maintain account security
- Detect and prevent fraud
- Comply with legal obligations

Information Sharing

We share your information with:
- Shopify (our e-commerce platform)
- Payment processors
- Shipping providers
- Legal authorities when required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Additionally, we do not specifically market to children under the age of 13.

Your Rights

You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt-out of future communications
- In accordance with CalOPPA we agree to the following: Users can visit our site anonymously. A link to this policy is on our home page. Users will be notified of any privacy policy changes on our Privacy Policy Page. Users are able to change their personal information by contacting us at the email below.

To exercise these rights, contact us at eminence-digital@eminence.com.

Security

We implement appropriate technical and organizational measures to protect your personal information. Payment information is encrypted and processed through secure payment processors.

Data Retention

We retain your information as follows:
- Order information: Three (3) years from purchase date
- Account information: Until account deletion is requested
- Communication records: Three (3) years
- Payment information: Not stored on our servers

All retention periods are subject to applicable legal requirements and legitimate business needs.

Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting to the Site. We will notify you of material changes via email or Site notification.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at
eminence-digital@eminence.com or by mail using the details provided below: 

Eminence Impulse Response
[Re: Privacy Compliance Officer]
Eminence Speaker, LLC, 838 Mulberry Pike, Eminence KY 40019, United States

Last Updated: 1/22/2025